The Elevation Hub, a key initiative of ELEVATE & EMPOWER INC., aims to provide an enriching membership experience that fosters client satisfaction, engagement, and emotional growth. However, to ensure that the program meets its objectives, it is crucial to validate and enhance the current user experience. This project involves conducting comprehensive user testing to gather actionable feedback from existing members. The goal is to identify areas of improvement within the program and refine its features to better align with user expectations and needs. By applying classroom knowledge of user experience design and research methodologies, learners will have the opportunity to contribute to a real-world project that impacts client satisfaction and engagement. The project will focus on a series of closely related tasks, including designing user surveys, conducting interviews, and analyzing feedback to propose actionable improvements.

The deliverables for this project include a detailed report summarizing the findings from user testing and feedback analysis. Additionally, the team will provide a set of actionable recommendations for program enhancements aimed at improving client satisfaction and engagement. The deliverables will also include a presentation to ELEVATE & EMPOWER INC. stakeholders, outlining the proposed refinements and their potential impact on the membership experience.