Ebrai Inc is seeking to enhance the user experience of its AI-driven B2B SaaS application by identifying and addressing user pain points. The project involves conducting comprehensive usability testing with a diverse group of users to gather insights into their interactions with the application. The goal is to pinpoint specific areas where users encounter difficulties or inefficiencies and to provide actionable recommendations for improvement. This project offers learners the opportunity to apply their knowledge of user research methodologies and usability testing techniques. The tasks will include designing test scenarios, recruiting participants, conducting tests, and analyzing the results to identify common themes and issues. The project is designed to be completed by a team of learners specializing in user experience design or a related field.

The deliverables for this project include a detailed usability testing plan, a report summarizing the findings from the usability tests, and a set of prioritized recommendations for improving the user experience of the application. The report should include visual aids such as charts or graphs to illustrate key findings. Additionally, a presentation of the findings and recommendations to Ebrai Inc's product team is required.