Usability Testing for AI-Driven B2B SaaS Application

Ebrai Inc is seeking to enhance the user experience of its AI-driven B2B SaaS application by identifying and addressing user pain points. The project involves conducting comprehensive usability testing with a diverse group of users to gather insights into their interactions with the application. The goal is to pinpoint specific areas where users encounter difficulties or inefficiencies and to provide actionable recommendations for improvement. This project offers learners the opportunity to apply their knowledge of user research methodologies and usability testing techniques. The tasks will include designing test scenarios, recruiting participants, conducting tests, and analyzing the results to identify common themes and issues. The project is designed to be completed by a team of learners specializing in user experience design or a related field.