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Skill development, onboarding and performance review for online Professional community

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The Clean Divorce
The Clean Divorce
Ottawa, Ontario, Canada
Suzanne Winlove-Smith
Suzanne Winlove-Smith
Ceo, Founder
(33)
4
Preferred learners
  • Anywhere
  • Academic experience
Categories
Human resources Training & development Communications Project management Volunteer organizing Community engagement
Project scope
What is the main goal for this project?

Develop a vibrant professional community through training, skill development & performance review. Support professionals in adapting using technology to complete admin tasks faster, and spend more time serving our clients by working collaboratively within our community.

 Objectives:

a. Develop a Training Program focusing on:

- Understanding the nuances of family issues and the emotional challenges faced by clients.

- Building effective communication and conflict resolution skills.

- Enhancing empathy and cultural competence in dealing with diverse client backgrounds.

- Incorporating industry best practices.


b. Establish a Performance Review Process:

- Design a feedback mechanism for client interactions.

- Analyze and identify areas for improvement in service delivery.

- Implement strategies to enhance the overall effectiveness of the professional community.

  • increase the effectiveness and resilience of our team
  • Adapt to our new Virtual world
  • Develop new skills and capacities with members using technology
  • Insights into the experiences, perspectives and priorities of our professionals & clients


What tasks will learners need to complete to achieve the project goal?

a. Curriculum Development:

- onboarding process for practitioners who can support our clients such as mediators, financial professionals, accountants, realtors, mortgage brokers, therapists, coaches, etc.

- Development of a simple curriculum that combines theoretical knowledge with practical application.

- Develop case studies and role-playing scenarios to simulate real-world situations that demonstrate how professionals can work effectively within the community to strengthen their skills, client satisfaction and credibility.

b. Training Delivery:

- Conduct interactive workshops, webinars, and seminars for skill development.

- Integrate experiential learning through internships and shadowing opportunities.

- Provide access to online resources for continuous learning.

c. Performance Review Process:

- Establish a structured feedback system from clients, mentors, and peers.

- Implement regular reviews to assess professionals' effectiveness and client satisfaction

Additional project deliverables can include:

  • Skill building workshops
  • Enhanced reputation and credibility of the professional community.
  • Facilitating strategic conversations
  • Clarifying vision, mission, values; Creating action plans; etc.
  • Gathering and analyzing data through thoughtfully designed participatory research processes
  • Improving work processes
  • Ideas on improving engagement, automating repetitive tasks, community building


How will you support learners in completing the project?

Students will connect directly with The partners of The Clean Divorce for mentorship and supervision throughout the project. We will provide the students access to our assets, website and any other software they require to ensure a successful, rewarding learning experience.

What skills or technologies will help learners to complete the project?

1. Communication and Interpersonal Skills:

  • Effective communication is crucial when dealing with individuals undergoing emotional stress. Students should be adept at active listening, empathetic communication, and conflict resolution. Strong interpersonal skills will help in building trust and rapport with clients, fostering a supportive environment.

2. Cultural Competence:

  • Given the diversity of clients in family law cases, cultural competence is vital. Students should possess an awareness and understanding of various cultural backgrounds, as well as sensitivity to differences in values, beliefs, and traditions. This skill ensures respectful and inclusive interactions with clients from diverse backgrounds.

3. Technology Proficiency:

  • Familiarity with software and technology tools for efficient case management and document processing. Students should have a basic understanding of case management systems, and other technology

4. Data Analysis and Performance Metrics:

  • Implementing a Performance Review Process requires the ability to analyze data and assess key performance metrics. A way to evaluate the effectiveness of interactions with clients, identify areas for improvement, and contribute to the continuous enhancement of services.

Bonus Skill: Empathy and Emotional Intelligence:

  • While not a specific technology or legal skill, possessing a high level of empathy and emotional intelligence is crucial for professionals in this field. Understanding and empathizing with the emotional challenges clients face during separation and divorce is fundamental to providing effective support and guidance.




Supported causes
Good health and well-being
About the company

The cost of divorce and family breakdown are well documented. The Divorce Act was recently changed to reflect the insurmountable costs to social services, families & communities. T.C.D.aims to meet a pressing need and foster better social, emotional, and economic outcomes for our kids, parents and communities. Traditional divorce is like raging against the storm - time, energy and money - misdirected against an inevitable negative outcome that is impacts everyone. Parental alienation is rising along with mental illness and studies indicate that teenage suicide is directly linked to family breakdown. The divorce process is inherently destabilizing - people feel overwhelmed, hopeless, and "divorce crazy." a term often used in amongst Family lawyers . Rates of domestic violence rise over 80% during relationship breakdown. T.C.D. is an integrated system that focuses on prevention in a simple way empowering and supporting families during these critical times.
https://www.youtube.com/watch?v=0DPbrxfaCis