Skill development, onboarding and performance review for online Professional community

Open
The Clean Divorce
Ottawa, Ontario, Canada
Suzanne Winlove-Smith
Ceo, Founder
(53)
5
Project
Academic experience
200 hours per learner
Learner
Anywhere
Intermediate level

Project scope

Categories
Training & development Communications Project management Volunteer organizing Community engagement
Skills
intercultural competence effective communication administrative functions empathy process design resilience conflict resolution performance review data analysis curriculum development
Details

Develop a vibrant professional community through training, skill development & performance review. Support professionals in adapting using technology to complete admin tasks faster, and spend more time serving our clients by working collaboratively within our community.

 Objectives:

a. Develop a Training Program focusing on:

- Understanding the nuances of family issues and the emotional challenges faced by clients.

- Building effective communication and conflict resolution skills.

- Enhancing empathy and cultural competence in dealing with diverse client backgrounds.

- Incorporating industry best practices.


b. Establish a Performance Review Process:

- Design a feedback mechanism for client interactions.

- Analyze and identify areas for improvement in service delivery.

- Implement strategies to enhance the overall effectiveness of the professional community.

  • increase the effectiveness and resilience of our team
  • Adapt to our new Virtual world
  • Develop new skills and capacities with members using technology
  • Insights into the experiences, perspectives and priorities of our professionals & clients


Deliverables

a. Curriculum Development:

- onboarding process for practitioners who can support our clients such as mediators, financial professionals, accountants, realtors, mortgage brokers, therapists, coaches, etc.

- Development of a simple curriculum that combines theoretical knowledge with practical application.

- Develop case studies and role-playing scenarios to simulate real-world situations that demonstrate how professionals can work effectively within the community to strengthen their skills, client satisfaction and credibility.

b. Training Delivery:

- Conduct interactive workshops, webinars, and seminars for skill development.

- Integrate experiential learning through internships and shadowing opportunities.

- Provide access to online resources for continuous learning.

c. Performance Review Process:

- Establish a structured feedback system from clients, mentors, and peers.

- Implement regular reviews to assess professionals' effectiveness and client satisfaction

Additional project deliverables can include:

  • Skill building workshops
  • Enhanced reputation and credibility of the professional community.
  • Facilitating strategic conversations
  • Clarifying vision, mission, values; Creating action plans; etc.
  • Gathering and analyzing data through thoughtfully designed participatory research processes
  • Improving work processes
  • Ideas on improving engagement, automating repetitive tasks, community building


Mentorship

Students will connect directly with The partners of The Clean Divorce for mentorship and supervision throughout the project. We will provide the students access to our assets, website and any other software they require to ensure a successful, rewarding learning experience.

Supported causes
Good health and well-being

About the company

Company
Ottawa, Ontario, Canada
2 - 10 employees
Business services
Representation
Women-Owned Small Business Social Enterprise Community-Focused

The cost of divorce and family breakdown are well documented. The Divorce Act was recently changed to reflect the insurmountable costs to social services, families & communities. T.C.D.aims to meet a pressing need and foster better social, emotional, and economic outcomes for our kids, parents and communities. Traditional divorce is like raging against the storm - time, energy and money - misdirected against an inevitable negative outcome that is impacts everyone. Parental alienation is rising along with mental illness and studies indicate that teenage suicide is directly linked to family breakdown. The divorce process is inherently destabilizing - people feel overwhelmed, hopeless, and "divorce crazy." a term often used in amongst Family lawyers . Rates of domestic violence rise over 80% during relationship breakdown. T.C.D. is an integrated system that focuses on prevention in a simple way empowering and supporting families during these critical times.
https://www.youtube.com/watch?v=0DPbrxfaCis