Preferred learners
- Quebec, Canada
- Academic experience or paid work
Categories
Skills
Project scope
- What is the main goal for this project?
-
The main goal for the project is to improve customer relations and increase sales through outbound calls and professional telephone management of a customer database. The project will involve the following steps for the learners:
- Learning about the company's products and procedures through comprehensive training.
- Making outbound calls to schedule exploratory meetings with potential customers.
- Answering incoming customer calls in a professional and courteous manner.
- Providing complete and accurate information about the company's services.
- Populating a CRM following telephone calls with customers and updating the database.
- Collaborating with other departments to resolve customer issues in an efficient manner.
- What tasks will learners need to complete to achieve the project goal?
-
By the end of the project, learners should complete the following tasks:
- Schedule exploratory meetings with potential customers through outbound calls.
- Answer incoming customer calls in a professional and courteous manner.
- Provide complete and accurate information about the company's services.
- Populate a CRM following telephone calls with customers and update the database.
- Collaborate with other departments to resolve customer issues in an efficient manner.
Final deliverables should include:
- Updated customer database in the CRM.
- A report on the outcomes of the exploratory meetings scheduled.
- Feedback on customer issues and resolutions.
- What is the main goal for this project?
-
The main goal for the project is to improve customer relations and increase sales through outbound calls and professional telephone management of a customer database. The project will involve the following steps for the learners:
- Learning about the company's products and procedures through comprehensive training.
- Making outbound calls to schedule exploratory meetings with potential customers.
- Answering incoming customer calls in a professional and courteous manner.
- Providing complete and accurate information about the company's services.
- Populating a CRM following telephone calls with customers and updating the database.
- Collaborating with other departments to resolve customer issues in an efficient manner.
- What tasks will learners need to complete to achieve the project goal?
-
By the end of the project, learners should complete the following tasks:
- Schedule exploratory meetings with potential customers through outbound calls.
- Answer incoming customer calls in a professional and courteous manner.
- Provide complete and accurate information about the company's services.
- Populate a CRM following telephone calls with customers and update the database.
- Collaborate with other departments to resolve customer issues in an efficient manner.
Final deliverables should include:
- Updated customer database in the CRM.
- A report on the outcomes of the exploratory meetings scheduled.
- Feedback on customer issues and resolutions.
- How will you support learners in completing the project?
-
Our team will offer you product training and will offer assistance throughout your internship.
Team members will also be available in person in Montreal office to help with any challenges encountered to ensure a great learning opportunity.
About the company
- https://derentalequipment.com/
- 2 - 10 employees
- Construction, engineering & trades, It & computing
Derental is a construction management platform that connects builders and heavy equipment suppliers.