items_header
Marketing
Operations
Customer segmentation
Market expansion
Sales strategy
Calgary, Alberta, Canada
NH
Preferred learners
- Alberta, Canada
- Academic experience or paid work
Categories
Project scope
- What is the main goal for this project?
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The primary focus for the student will be:
- Operations - Recommend process improvements or redesign processes; develop improvements to supply chain processes; introduce quality assurance into our internal processes.
- Implementation- Provide customer service and implementation support through the period.
- Sales - Design a new/improved prospecting process for our sales team; design a new/improved pricing or service structure.
- What tasks will learners need to complete to achieve the project goal?
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Our goal at the end of this experience is:
- Strategy - For the student(s) to help us capture increased market share; for the student(s) to help us capture new revenue streams; for the student(s) to help us secure new funding.
- Sales - For the student(s) to help us roll-out better prospecting that increases conversion rates and boost our sales.
- Customer service- For the student(s) to make phone calls and meeting with potential partners
- What is the main goal for this project?
-
The primary focus for the student will be:
- Operations - Recommend process improvements or redesign processes; develop improvements to supply chain processes; introduce quality assurance into our internal processes.
- Implementation- Provide customer service and implementation support through the period.
- Sales - Design a new/improved prospecting process for our sales team; design a new/improved pricing or service structure.
- What tasks will learners need to complete to achieve the project goal?
-
Our goal at the end of this experience is:
- Strategy - For the student(s) to help us capture increased market share; for the student(s) to help us capture new revenue streams; for the student(s) to help us secure new funding.
- Sales - For the student(s) to help us roll-out better prospecting that increases conversion rates and boost our sales.
- Customer service- For the student(s) to make phone calls and meeting with potential partners
- How will you support learners in completing the project?
-
Students will work closely with the primary project manager who is supervising and available for questions. This will also include occasional progress meetings where adjustments to the students' tasks and duties can be made if necessary.
Student's primary contact: (Nathir Haimoun, Founder and CEO)
- What skills or technologies will help learners to complete the project?
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- Communication: Excellent communication skills are fundamental in customer service. Students should be able to communicate clearly, empathetically, and actively listen to customers' needs and concerns.
- Empathy: Understanding and showing empathy toward customers is crucial for providing a positive customer experience. Students should be able to put themselves in the customer's shoes and respond accordingly.
- Problem Solving: The ability to identify and resolve customer issues and complaints effectively is a key skill in customer service. Students should be able to find solutions to various challenges.
- Conflict Resolution: Handling customer conflicts professionally and finding mutually satisfactory solutions is essential.
- Patience: Dealing with frustrated or difficult customers requires patience and the ability to remain calm under pressure.
- Product/Service Knowledge: Students should have a deep understanding of the products or services they are supporting to provide accurate information to customers.
- Time Management: Efficiently managing customer inquiries and requests, especially during peak times, is crucial.
- Adaptability: Being flexible and able to adapt to different customer personalities and situations is important.
- Cross-functional Collaboration: Sometimes, solving customer issues may require collaboration with other departments or teams within the organization.
- Positive Attitude: Maintaining a positive and helpful attitude towards customers can significantly impact their satisfaction.
Technologies:
- Customer Relationship Management (CRM) Software: CRM tools like Salesforce, HubSpot, or Zendesk can help students manage customer interactions, track issues, and maintain customer profiles.
- Live Chat and Ticketing Systems: Software like Intercom, Zendesk Chat, or Freshdesk can facilitate real-time customer support and issue tracking.
- Email Management Tools: Platforms like Gmail, Outlook, or Help Scout can help students efficiently manage and respond to customer emails.
- Social Media Management Tools: Tools like Hootsuite or Buffer can be used for monitoring and responding to customer inquiries on social media platforms.
- Knowledge Base Software: Building and maintaining a knowledge base using tools like Confluence or WordPress can help provide customers with self-service support.
- Voice and Video Communication: Familiarity with platforms like Zoom, Skype, or Microsoft Teams can be important for customer support through voice or video calls.
- Analytics Tools: Understanding customer service analytics through tools like Google Analytics or customer service-specific analytics platforms can help improve service quality.
- Feedback and Survey Tools: Platforms like SurveyMonkey or Google Forms can be used to collect customer feedback and measure satisfaction.
About the company
- https://404movers.ca
- 0 - 1 employees
- Technology, Transport, trucking & railroad, It & computing, Events services
404MOVERS is the UBER for movers. It is a Calgary-based startup whose primarily product is both web and mobile applications to link movers to customers, facilitating different types of deliveries.