Lay Patel
Learner -
(1)
4
Location
Calgary, Alberta, Canada
Bio

As an aviation enthusiast with over 9 years of dedicated experience, I’ve immersed myself in the intricate world of aircraft maintenance, planning, and design. My journey has allowed me to cultivate technical expertise while honing essential soft skills, including interpersonal communication, leadership, problem-solving, and time management.

Professional Background:

Guiding Transitions and Auditing Excellence
- I’ve successfully guided aircraft lease transitions, ensuring smooth processes and meticulous attention to detail.
- My forte lies in meticulously auditing maintenance documents, maintaining task inventories, and keeping them up-to-date.
- Proficiency in aviation software tools such as AMASIS, Ultramain, and FLYdocs enables me to orchestrate seamless operations.

Navigating Technical Complexity
- The intricacies of Aircraft Maintenance Manuals, Structural Repair Manuals, and Component Maintenance Manuals are second nature to me.
- I’m well-versed in industry standards and documentation practices across MROs, Manufacturers, and Airlines.

Leadership and Collaboration
- Team management is where I thrive. I take pride in fostering seamless collaboration among team members.
- Consistently achieving ambitious targets within prescribed timelines is my hallmark

Portals

Skills

Marketing 3 Marketing strategies 3 Sales 3 Target market 3 Brand awareness 2 Customer acquisition management 2 Customer service 2 Market research 2 Presentations 2 Sales analysis 2 Community outreach 1 Demography 1 Referral marketing 1

Socials

Achievements

Latest feedback

Recent projects

ReturnPal Courier Service
ReturnPal Courier Service
Toronto, Ontario, Canada

Marketing and Sales Internship at ReturnPal Courier Service

The main goal for the project is to assist the marketing and sales team at ReturnPal Courier Service in developing and implementing marketing strategies to increase brand awareness, customer acquisition, and sales. This will involve tasks such as: - Conducting market research to identify potential customer segments and target markets. - Assisting in the creation and implementation of marketing campaigns across various channels. - Analyzing sales data and customer feedback to identify opportunities for improvement. - Assisting in the development of sales materials and presentations. - Supporting the team in day-to-day sales and marketing activities.

Matches 1
Category Sales strategy
Closed
Counselling Support Centre Online
Counselling Support Centre Online
Airdrie, Alberta, Canada

Sales and Marketing Strategy for Counselling Support Centre Online

The main goal for the project is to increase the number of clients for the low-cost counselling service provided by Counselling Support Centre Online without incurring high marketing costs. This will involve several different steps for the learners, including: - Analyzing the current client base and their demographics. - Researching and identifying potential target markets for the counselling service. - Developing a sales and marketing strategy that focuses on low-cost or no-cost methods such as social media, community outreach, and partnerships. - Creating a plan for client retention and referral programs to encourage existing clients to bring in new clients. - Implementing the sales and marketing strategy and tracking the results.

Matches 1
Category Sales strategy + 3
Closed

Work experience

Fleet Transition Specialist
WestJet Airline ltd, Canada
December 2019 - Current

•Regulatory Compliance: Ensure that all aircraft transitions adhere to aviation regulatory requirements and standards
•Coordination with Maintenance Teams: Collaborate with maintenance and engineering teams to address any necessary repairs, modifications, or upgrades
•Facilitation of Aircraft Acquisition/Return: Assist in the acquisition or return of aircraft by arranging and managing the necessary technical records and documents
•Risk Assessment and Mitigation: Identify potential risks and challenges associated with aircraft transitions and develop mitigation strategies
•Cross-Departmental Collaboration: Work closely with departments such as maintenance, operations, legal, and finance to ensure a seamless transition process
•Technical Records and Documentation Preparation: Prepare and compile technical records and documents required for the transition process
•Technical Documentation Management: Ensure all technical records are accurate, complete, and comply with industry standards and regulations

Project Manager/AME
SKY Airline, Santiago, Chile
June 2017 - December 2017

•Assisted the maintenance department by promptly sourcing required aircraft parts and items ,ensuring that the quality of items received consistently met the stringent standards mandated by the Directorate General of Civil Aviation
•Actively engaged in the Safety Management System, actively identifying, and reporting hazards, near-miss incidents, and operational issues while promoting the company's electronic inventory systems to enhance operational safety and efficiency.
•Effectively managed Aircraft-On-Ground (AOG) requirements, overseeing the creation of purchase orders, and orchestrating logistical plans for the procurement and delivery of essential aircraft parts
•Contributed to the efficient execution of aircraft lease redelivery by conducting physical inspections and handling avionics tasks, ensuring compliance with contractual agreements and aviation safety standards
•Executed routine and non-routine maintenance tasks, diagnosing and troubleshooting complex mechanical, electrical, and avionic systems to rectify discrepancies promptly
•Performed precise and detailed record-keeping of all maintenance activities, ensuring accurate documentation of inspections, repairs, and parts replacement in compliance with regulatory requirements
•Collaborated closely with cross-functional teams, including engineers, technicians, and operational staff, to coordinate maintenance schedules, resource allocation, and project prioritization
•Demonstrated unwavering commitment to safety by adhering to strict protocols and procedures, contributing to a culture of safety consciousness within the maintenance team

Team leader/Senior Technical Record Engineer
FLYdocs India Private Limited, India
June 2015 - November 2018

•Update the existing database for tracking Airworthiness Directives to meet modern standards
•Develop risk assessments and corrective action plans following established procedures
•Provide support for investigations and the establishment of corrective measures for issues impacting design compliance and overall aircraft safety, including components, systems, or structural assemblies
•Facilitate discussions and consensus-building with Authorities on certification and product integrity activities, working closely with Engineering and other technical teams
•Ensured compliance with Engineering and Quality system procedures to deliver meticulously planned documentation that met program and customer deadlines and requirements
•Maintained regular communication with 8-10 team members regarding their tasks, monitoring their progress and adherence to allocated hours through task scheduling
•Fostered the growth of team members to unlock their full potential, employing strategies such as workforce planning, performance assessment, career advancement, succession planning, and recruitment
•Provided vital updates to clients, incorporating re-assessment and re-certification based on rigorous adherence to technical documentation and regulatory guidelines, thus enhancing overall aircraft safety
•Applied practical knowledge to efficiently oversee both short-term and long-term maintenance activities, ensuring optimal operational performance
•Accumulated hands-on experience with reputable airlines such as Qantas, Virgin Atlantic ,Lufthansa, and Swiss airlines, further enhancing expertise in the field
•Established clear lines of communication with all departments, providing consolidated project updates to clients, ensuring transparency and alignment throughout the project lifecycle

Education

Master of Business Administration, Business
University of Calgary (Haskayne School of Business)
August 2023 - Current
Aircraft Maintenance Engineering Technology, Aviation
Southern Alberta Institute of Technology (SAIT), Calgary, AB
January 2019 - June 2021
Aeronautical Engineering, Aviation
Gujarat Technological University
June 2011 - June 2015

Personal projects

Challenges Faced by WestJet During COVID-19

This case aims to simulate the pandemic situation faced by airlines and the challenges encountered by decision-makers. The unprecedented uncertainty in the market tested the leadership abilities of top management teams. They had to make decisions they had never faced before, navigating uncharted territory. Survival required not only proper execution plans but also unwavering tenacity.