Project scope
Categories
Training & development Operations Project management Information technology Software developmentSkills
communication client onboarding automation workflow managementV13 Media Group seeks to enhance its client onboarding process for its V13 Promo and V13 Press services by designing and implementing a fully automated system. The current manual process is time-consuming and prone to errors, leading to inefficiencies and a suboptimal client experience.
The goal of this project is to streamline the intake, asset collection, document setup, and communication processes by integrating tools such as Google Drive, Zapier, and Discord. This integration will reduce manual work, improve accuracy, and provide a seamless experience for new clients.
The project will allow learners to apply their knowledge of automation tools and workflow optimization, focusing on creating a cohesive system that meets the company's needs.
The project will deliver a fully functional automated onboarding system tailored for V13 Media Group's specific requirements.
Key deliverables include a detailed workflow diagram, a set of automated processes using Google Drive, Zapier, and Discord, and a comprehensive user guide for staff training. Additionally, a testing and feedback report will be provided to ensure the system's effectiveness and identify areas for future improvement.
Sharing knowledge in specific technical skills, techniques, methodologies required for the project.
Direct involvement in project tasks, offering guidance, and demonstrating techniques.
Providing access to necessary tools, software, and resources required for project completion.
Scheduled check-ins to discuss progress, address challenges, and provide feedback.
About the company
V13 Media Group is an independent, Canada-based music-and-arts collective that fuses media, publishing, and creative services under one roof. Through our core divisions—V13 Media (editorial & journalism), V13 Promotions (publicity & marketing), V13 Press (author services & publishing), V13 Store (merch & e-commerce) and V13 Video (interviews & visual storytelling)—we help emerging artists, writers, and cultural misfits amplify their stories and turn creativity into sustainable careers.
We’re known for straddling the line between underground grit and professional polish: think tuxedo-level strategy delivered with punk-show passion. Our team of industry veterans (75+ combined years) leads with the mantra “Love & Logic”: pairing bold ideas with measurable results. From global press campaigns and book launches to DIY merch drops and community-driven content, V13 champions independent voices while pushing the boundaries of modern media.
On Riipen we partner with student talent to solve real-world growth challenges—automation, e-commerce, data-driven marketing, content innovation, and more—offering hands-on projects that make an immediate impact for creators worldwide.