Caitlin was an incredible primary contact for this industry design project. She helped me and Becca get properly acclimated to the project and allowed us to communicate with her and the rest of the Thermo Fisher XDC team when necessary. We appreciate all of the feedback and other help that the team provided for us. They were very supportive along the way while still giving us room to properly work on the project on our own. Overall, their contributions gave us more confidence to complete the project to their expectations.

Caitlin was an outstanding IDP lead throughout the project during the UX/UI Springboard program partnership. She consistently provided clear direction and thoughtful feedback, helping us Springboard students navigate the complexities of designing for a global biotech company. She was reassuring, knowledgeable, and was able to offer thoughtful explanations of not only what each deliverable would entail, but also the impact behind it for the overall organization. Caitlin’s ability to connect the dots between user needs, business goals, and design solutions was invaluable as we iterated on key features, ensuring that every design decision was grounded in a clear 'why' that aligned with Thermo Fisher’s objectives. Her leadership was especially impactful during the feedback sessions with the product and design teams, which that allowed us to prioritize and refine our designs efficiently. Before each session, she checked in to see if we wanted to schedule review sessions with her. While I'm sure Caitlin's plate was quite full with many other projects, when she was engaged with us, she made us feel--even as students--prioritized and like a part of the team. She even went above and beyond to offer to invite other stakeholders to our review sessions so we were able to have extra feedback and visibility across the organization. Caitlin’s unwavering advocacy for our team, alongside her focus on cross-functional collaboration, made a significant difference in how smoothly the project progressed. Her guidance helped me not only deliver a well-received final design but also develop a deeper understanding of Thermo Fisher’s user-centered design approach.