Agentic AI for Smart User Assistance and Automated Onboarding

FreeFuse seeks to develop a lightweight but intelligent onboarding assistant that helps new users navigate and adopt the platform effectively. The AI-powered assistant will greet new users, guide them through setup, and answer commonly asked questions in natural language. The core functionality will include: Conversational onboarding that adjusts based on user behavior (e.g., creator vs. viewer). FAQ automation, enabling the assistant to address typical support questions. Contextual nudges, such as suggesting what to do next or how to get the most out of a feature. The system will be designed using pre-trained NLP tools and rule-based logic to avoid the complexity of building custom AI models. The emphasis will be on flow design, interaction quality, and integration simulation—not deploying advanced machine learning or computer vision.

SOC-2 Cybersecurity Compliance Assistance with Vanta

FreeFuse is seeking cybersecurity-focused learners to assist in achieving SOC-2 compliance using Vanta, our security compliance automation provider. This project will involve evaluating our security posture, reviewing policies, and assisting with technical implementation to meet compliance standards. Learners will work closely with Wendy Chen, FreeFuse’s Tech Lead, to identify vulnerabilities, document security controls, and ensure alignment with industry best practices. By completing this project, learners will gain hands-on experience in cybersecurity compliance, risk mitigation, and IT security governance, contributing to FreeFuse’s broader security infrastructure.

Smart Self-Service Kiosk – Market Feasibility & Prototyping

This project will focus specifically on the self-service kiosk industry , examining how video-driven decision-making can enhance automation in retail environments such as convenience stores, fast food outlets, and vending machines. Instead of broadly covering multiple industries, students will concentrate on market research and prototyping for a single use case , making the project more structured and feasible within an academic setting. Students will conduct research on industry feasibility, develop a conceptual prototype , and present business insights for implementing an interactive video-based self-service kiosk.

CRM Strategy Blueprint for Multi-Segment User Engagement at FreeFuse

FreeFuse has a diverse user base that includes creators, educators, enterprise clients, and innovation partners. This project will help develop a CRM strategy blueprint that identifies key user segments, maps out lifecycle stages, and outlines communication cadences. Students will create a data-driven CRM engagement plan that addresses how to manage creators differently from enterprise contacts, and how to transition engaged leads into partner-level relationships. The focus will be on enabling FreeFuse to scale engagement without losing personalization.