Riipen Riipen
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Yohan Weerasinghe
Learner
(1)
5
Location
Vancouver, British Columbia, Canada
Portals

Skills

Customer engagement strategy 2 Customer journey mapping 2 Customer service 2 Key performance indicators (kpis) 2 Refining 2 Strategic planning 2

Achievements

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Community Builder
Issued by Riipen
The Community Builder achievement is awarded to learners who provided feedback to project partners at the conclusion of their project, helping to create a better experiential learning ecosystem for all participants.
Completed on March 23, 2025
Work-Integrated Learner
Issued by Riipen
The Work-Integrated Learner achievement is awarded to learners who applied their skills to a real-world problem by completing a project for an external partner. These learners provided real benefit to businesses while developing experience.
Completed on March 23, 2025
Emerging Marketer
Issued by Riipen
The Emerging Marketer achievement is awarded to learners who have completed two or more more projects in Marketing, demonstrating a commitment to growing and applying their skills in this area.
Completed on March 23, 2025

Latest feedback

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Helen Tsotsos
Clinic Director
April 3, 2025
Individual endorsement
Customer service Customer engagement strategy Strategic planning Customer journey mapping Key performance indicators (kpis) Refining

Yohan and the entire team have demonstrated a very good understanding of the requirements of a marketing plan for my business. The team worked well together to develop compressive , realistic and usable strategies.

Team feedback
The team devoted a lot of time and energy to detailing a comprehensive business plan based on my unique needs and challenges. The marketing plan and strategies identified are highly relevant and realistic.
Customer service Customer engagement strategy Strategic planning Customer journey mapping Key performance indicators (kpis) Refining
University Canada West
Marketing Management W2025
University Canada West
Skintek
Customer Journey Mapping for Skintek
Skintek

Recent projects

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Skintek
Skintek
Toronto, Ontario, Canada

Customer Journey Mapping for Skintek

Skintek, a company specializing in advanced skincare solutions, aims to enhance its customer experience by developing a comprehensive customer journey map. The project involves creating a detailed map that defines a target persona and scenario, outlines key stages, actions, and touchpoints, and fills in the user’s thoughts, emotions, and pain-points. By identifying opportunities and determining which customers to focus on, Skintek seeks to refine its customer engagement strategy. The project will also define actionable steps and identify key performance indicators (KPIs) to measure success. This initiative will allow learners to apply their knowledge of customer experience design and strategic planning, ultimately contributing to Skintek's goal of improving customer satisfaction and loyalty.

Matches 2
Category Communications + 4
Open