- Handle ticketing and promptly respond to claimants' inquiries through various communication channels, including phone, email, and chat, serving clients in both the US and Canada.
- Collaborate with the development team to create scripts for new features, enhancements, and stories to improve the claimant experience.
- Assess claimants' needs and contribute to the overall customer success efforts.
- Provide support to the development team by assisting in the creation of scripts for their stories.
- Assist in creating templates and guidelines for future customer success team members on effective communication with claimants.
- Collaborate with the sales team, as needed, to address inquiries and support sales efforts.
- Write blog posts and help articles related to bodily injury claims and settlements within the US and Canada to provide valuable information to clients.
- Conduct research and analysis to evaluate various customer service platforms, including booking meetings with company representatives, gathering information, demoing products, and preparing comprehensive reports to meet the company's needs.

-Proactive Customer Engagement: Successfully engaged with passersby, stopping them to introduce our products and initiate sales conversations. This required excellent interpersonal skills and the ability to build quick rapport with potential customers.
-Sales Strategy Development: Collaborated closely with the sales team to brainstorm and implement effective sales strategies aimed at increasing customer satisfaction and achieving sales targets.
-Market Research and Lead Identification: Conducted thorough market research to identify potential leads and understand customer preferences, enabling us to target our outreach efforts more effectively.
-Performance Tracking: Assumed the responsibility of counting and tracking sales progress during my shift, ensuring that both personal and team targets were consistently exceeded. This experience honed my attention to detail and ability to meet and exceed performance metrics.
-Problem Solving: Utilized troubleshooting skills to address customer inquiries and resolve issues promptly, enhancing the overall customer experience.
-Record Keeping: Maintained meticulous records of sales transactions and customer interactions, demonstrating strong organizational skills and attention to detail.

- Exceed sales targets by presenting customized solutions to clients, solve problems
- Identify and solicit potential client’ prospect for new business opportunities
- Discussing billing, contracts, appointments, payments, etc. with customers - Set up home services such as internet, cable and home phone. Explaining and comparing different packages.
- Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates
- Making wireless sales. Discussing different phone plans and mobile devices to find what is best suited for the customer along with their internet package
- Deescalating situations that may arise with customers and finding solutions that best meet the company’s and the client’s needs.
- Operate computerized inventory record keeping and re-ordering systems
- May conduct sales transactions through Internet-based electronic commerce
-Exceed sales targets by presenting customized solutions to clients, solve problems - Identify and solicit potential client’ prospect for new business opportunities
- Discussing billing, contracts, appointments, payments, etc. with customers
- Set up home services such as internet, cable and home phone. Explaining and comparing different packages.
- Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates
- Making wireless sales. Discussing different phone plans and mobile devices to find what is best suited for the customer along with their internet package
- Deescalating situations that may arise with customers and finding solutions that best meet the company’s and the client’s needs.
-Operate computerized inventory record keeping and re-ordering systems
-May conduct sales transactions through Internet-based electronic commerce

I spearheaded a proactive security initiative for Premium House Lights Inc., a luxury lighting boutique in Ontario, Canada. Although the scenario was simulated, my objective remained crucial: to enhance the organization's security posture and safeguard customer trust. I devised and implemented strategic measures, including real-time monitoring, security training, access controls, and incident response plan enhancements. My goal was to fortify defenses against potential threats and uphold the company's premium brand image. This initiative underscores my commitment to proactive security measures and ensuring the protection of sensitive data, even in simulated scenarios.