Shavano Family Practice aims to enhance its patient communication process to ensure a seamless and exceptional healthcare experience. The project involves developing a comprehensive communication strategy that addresses patient inquiries efficiently and empathetically. The goal is to create a system that facilitates easy appointment scheduling and provides clear, concise information to patients, whether they contact the practice via phone, email, or in-person. The project will focus on understanding the current communication challenges and proposing solutions that align with the practice's commitment to confidentiality and professionalism. By applying classroom knowledge of communication strategies and patient interaction, learners will have the opportunity to contribute to a real-world healthcare setting. The project will require analyzing existing communication methods, identifying areas for improvement, and suggesting practical enhancements.

The project deliverables will include a detailed report outlining the current communication challenges and proposed solutions. Additionally, learners will create a set of communication guidelines and a training module for staff to ensure consistent and effective patient interactions. The deliverables will also encompass a prototype of an improved appointment scheduling system, designed to streamline the process and enhance patient satisfaction.