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Indian Summer Festival
Vancouver, British Columbia, Canada
MR
Melissa Ratcliff She / Her
Operations Manager
2
Preferred learners
  • Anywhere
  • Academic experience
Categories
Project management Other Customer segmentation Public relations Community engagement Event planning
Project scope
What is the main goal for this project?

The main goal for the project is to effectively manage all ticket requests for the Indian Summer festival, ensuring that donors, sponsors, special guests, and dignitaries receive their complimentary tickets in a timely manner. This will involve several different steps for the person managing the requests, including:


- Communicating with donors, sponsors, special guests, and dignitaries to understand their ticket requirements.


- Tracking all ticket requests and assigned tickets for the festival.


- Coordinating with the festival team to ensure smooth ticket distribution.


- Providing excellent customer service to all ticket recipients.


What tasks will learners need to complete to achieve the project goal?


The tasks that will need to be completed to achieve the project goal include:


- Maintaining a detailed record of all ticket requests and assigned tickets.


- Communicating effectively with donors, sponsors, special guests, and dignitaries to ensure their ticket needs are met.


- Coordinating with the festival team to ensure accurate and timely ticket distribution.


- Providing a final report on the ticket management process, including any challenges faced and how they were overcome.


How will you support learners in completing the project?

Mentorship from Operations Manager and Office Coordinator will be provided to learn ticketing systems and audience management, will receive assistance from Comms, Development and Production to generate lists of VIPs, sponsors, and donors, and training in Google suite, event marketing, Keela, and other software.

What skills or technologies will help learners to complete the project?


Skills needed to successfully complete the project include:


- Excellent communication and interpersonal skills.


- Strong organizational and time management abilities.


- Attention to detail and accuracy in tracking ticket requests.


- Customer service experience or skills.


- Ability to work collaboratively with a team.

Supported causes
Good health and well-being
About the company

Indian Summer produces some of Vancouver’s most distinctive arts + culture events. We present acclaimed international and local artists, connecting Vancouver to itself and the world. We offer our audiences multi-arts experiences of exceptional caliber, curating through a South Asian lens and centering the exciting work of culturally diverse artists. Programming across literature, music, visual arts and the performing arts, we connect rich and complex pasts with the emerging future.

We strive to be loving and fierce, with an audacious curatorial punch that dismantles walls, plays with ideas and provokes necessary dialogue and debate. In doing this, we believe in the transformative power of the arts, and their ability to offer society’s most renewable resource: hope.