- Location
- Toronto, Ontario, Canada
- Bio
-
Hello! My name is Sofia, and I am currently a student at Ontario Tech University. I believe and advocate for lifelong learning and learning about diverse cultures, health and wellness and education politics. I have a passion for travel, health and wellness, sports, food and helping others. I am a self-motivator who is eager to learn new skills and explore new opportunities. My love for travel led me to work in the airline industry for 5+ amazing years. I have attained a solid track record of providing exceptional services to passengers, on the ground and in the cabin, all the way through to their destinations—a friendly and professional individual with an eagerness to learn and who works well with others of all diversities. Working in a fast-paced and changing environment has strengthened my adaptability skills through the years. It was time to set my "wings" aside and say "See you soon" to the airline industry as I embarked on my new journey to retrieve my Undergraduate Degree.
- Resume
- Sofia.Silva.CV.pdf
- Categories
- Communications Media Visual arts Hospitality, tourism & culinary arts
Skills
Socials
Achievements
Latest feedback
Recent projects
Work experience
Social Media Coordinator Intern
MW Experiences
Toronto, Ontario, Canada
August 2020 - February 2021
- Manage all online company platforms (Instagram, Facebook, and LinkedIn) by engaging with followers, answering posts, monitor responses, and strengthening customer relationships
- Digitally design marketing content, edit images and videos, curate captions, and upload them on social media to drive company brand awareness
- Analyze and report social media analytics to improve and develop social media strategies with social applications such as Hootsuite and Canva
- Create and schedule social media campaigns and content calendars using Microsoft Excel
Traveller Support Specialist
Education First
Toronto, Ontario, Canada
February 2020 - March 2020
- Communicated with customers through e-mail and phone to answer questions regarding tours, travel procedures, and special requests
- Resolved issues regarding changes to customers profile, navigation of online accounts and tour concerns
- Written reports and produce documents regarding on-tour incidents and unique itineraries using Microsoft Word and Excel
- Handled financial data entry of customers accounts regarding fund transfers, electronic bill payments, and group payments
In-Charge Flight Attendant
Air Georgian Limited
Mississauga, Ontario, Canada
May 2016 - February 2020
- Provided excellent customer service to ensure the safety and comfort of passengers during in-flight services
- Assisted in mentoring new hire flight attendants in Passenger Care, Service Delivery, and Crew Resource Management onboard the aircraft
- Assessed all safety equipment on-board the aircraft during pre-flight, in-flight, and post-flight cabin checks
- Produced reports regarding events such as Unruly Passengers and Emergency Situations
- Kept current and reinforced compliance with Air Canada Policies, Transport Canada Regulations, and Canadian Customs and Immigration Laws
- Selected as the 2019 In-Charge Flight Attendant to operate the inaugural flight to Providence, USA