Sofia Silva
Sofia Silva
Learner -
1
Location
Toronto, Ontario, Canada
Bio

Hello! My name is Sofia, and I am currently a student at Ontario Tech University. I believe and advocate for lifelong learning and learning about diverse cultures, health and wellness and education politics. I have a passion for travel, health and wellness, sports, food and helping others. I am a self-motivator who is eager to learn new skills and explore new opportunities. My love for travel led me to work in the airline industry for 5+ amazing years. I have attained a solid track record of providing exceptional services to passengers, on the ground and in the cabin, all the way through to their destinations—a friendly and professional individual with an eagerness to learn and who works well with others of all diversities. Working in a fast-paced and changing environment has strengthened my adaptability skills through the years. It was time to set my "wings" aside and say "See you soon" to the airline industry as I embarked on my new journey to retrieve my Undergraduate Degree.

Categories
Communications Media Visual arts Hospitality, tourism & culinary arts

Skills

Business development 1 Canva (software) 1 Customer data management 1 Infographics 1 Internet research 1 Newsletters 1 Sales prospecting 1 Scheduling 1 Setting appointments 1 Willingness to learn 1

Socials

Achievements

Latest feedback

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Recent projects

Regulatory Learning Lab
Regulatory Learning Lab

4 Week Paid Part-Time Role - BUSINESS DEVELOPMENT MASTER

Positions available: four students Come join Regulatory Learning Lab for a fun fast paced 4 week experience program. We are hiring for 4 roles: NEWSLETTER GURU BUSINESS DEVELOPMENT MASTER SOCIAL MEDIA INFOGRAPHIC WIZ VIDEO PRO ROLE Zero prior work experience required. Just bring a good attitude and willingness to learn a new skill. To find out more about each role, go to the resources tab and open the word document. You will find an overview of each role along with the nitty gritty details of what to expect. The best part? You will get paid a $1400 honorarium to take part. BUSINESS DEVELOPMENT MASTER THE BIG PICTURE - Your final project deliverable will be a MS Excel Database of leads from HR learning and development professionals at energy companies across North America as well as customized client proposal documents (using Canva). In addition to phone calls with clients (we will get you trained on a script that will make this process easy and enjoyable). You will also be invited to sit in and observe introductory sales meetings so you can get first hand experience with business development. - This is a 4 week program requiring 20 to 22 hours a week which you can work flexibly according to your own schedule. You will also participate in team meetings which are held every Monday and Friday mornings at 7:30am MST for 30 minutes. Use the following zoom link: https://us02web.zoom.us/j/6721230954 THE NITTY GRITTY DETAILS - You will start with a list of approximately 250 target companies (see shared file) and will conduct internet research to track down the contacts in the HR learning and development team for these organizations. You will populate this in the target customer database / MS Excel listing. - Once you have a large batch identified, you will use the appointment scheduling script to call the prospects and invite them to an information meeting. (see suggested script in shared file) - For anyone interested in scheduling an appointment, you will use the info@regulatorylearninglab.com account to schedule the meetings and be sure to invite both the client and Carolyn@RegulatoryLearningLab.com. Log in to Gmail (details removed) and use this schedule zoom calls with clients (all meetings can be set up using the following as the zoom link: removed). Meeting dates will generally be suggested for Tuesdays, Thursdays and Fridays and you can cross-reference with the following scheduling link to make sure the date / time is available. removed - You’ll also manage the shared email ( info@regulatorylearninglab.com ) for client inquiries - In this role, you will also be encouraged to also find new and innovative ways of reaching potential target customers such as events / groups / targeted emails and other approaches to build awareness of Regulatory Learning Lab company offerings with these individuals. A final note from Carolyn: I’d like to express a huge thank you in advance. I’m so excited to get to know you better and work more closely with you over the coming weeks. We will connect twice a week during our team meetings. Remember that as a student, it is totally normal to not be completely sure how to do things. That is totally ok. I always suggest you try this. Imagine you are the final audience receiving this and ask yourself what do you think would make the most sense. Chances are your thoughts are good ones so take a risk and make judgement calls and use your best guess because that is how you will learn best. You are also always welcome to reach out to me directly. Thanks again and can’t wait to get to know you better over the coming four weeks!

Matches 2
Category Marketing - general + 4
Closed

Work experience

Social Media Coordinator Intern
MW Experiences
Toronto, Ontario, Canada
August 2020 - February 2021

- Manage all online company platforms (Instagram, Facebook, and LinkedIn) by engaging with followers, answering posts, monitor responses, and strengthening customer relationships

- Digitally design marketing content, edit images and videos, curate captions, and upload them on social media to drive company brand awareness

- Analyze and report social media analytics to improve and develop social media strategies with social applications such as Hootsuite and Canva

- Create and schedule social media campaigns and content calendars using Microsoft Excel

Traveller Support Specialist
Education First
Toronto, Ontario, Canada
February 2020 - March 2020

- Communicated with customers through e-mail and phone to answer questions regarding tours, travel procedures, and special requests

- Resolved issues regarding changes to customers profile, navigation of online accounts and tour concerns

- Written reports and produce documents regarding on-tour incidents and unique itineraries using Microsoft Word and Excel

- Handled financial data entry of customers accounts regarding fund transfers, electronic bill payments, and group payments

In-Charge Flight Attendant
Air Georgian Limited
Mississauga, Ontario, Canada
May 2016 - February 2020

- Provided excellent customer service to ensure the safety and comfort of passengers during in-flight services

- Assisted in mentoring new hire flight attendants in Passenger Care, Service Delivery, and Crew Resource Management onboard the aircraft

- Assessed all safety equipment on-board the aircraft during pre-flight, in-flight, and post-flight cabin checks

- Produced reports regarding events such as Unruly Passengers and Emergency Situations

- Kept current and reinforced compliance with Air Canada Policies, Transport Canada Regulations, and Canadian Customs and Immigration Laws

- Selected as the 2019 In-Charge Flight Attendant to operate the inaugural flight to Providence, USA

Education

Post Graduate Certificate, Human Resources Management
George Brown College
September 2021 - December 2022
Bachelor of Arts - Educational Studies and Digital Technology, Adult Education and Digital Technology
Ontario Tech University
September 2018 - Current