George Brown College

Toronto, Ontario, Canada

Customer service is a crucial part of every organization today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. Students working in teams will focus on the importance of service delivery as demonstrated by front line service providers, supervisors, and others in a service leadership role. They will dive a number of mission critical areas such as, the art of giving and receiving effective feedback and the importance of service quality standards and customer relationship management. An underlying theme is the effective use of communication skills including listening. Upon completion of the project, you will receive a detailed report and presentation.

George Brown College

Toronto, Ontario, Canada

Customer service is a crucial part of every organization today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. Students working in teams will focus on the importance of service delivery as demonstrated by front line service providers, supervisors, and others in a service leadership role. They will dive a number of mission critical areas such as, the art of giving and receiving effective feedback and the importance of service quality standards and customer relationship management. An underlying theme is the effective use of communication skills including listening. Upon completion of the project, you will receive a detailed report and presentation.