Managed unit-wide caseload and daily case management referrals for provincial home care services.
Collected information and authorized cases based on regulation, legislation, policy, and eligibility.
Maintained communication with stakeholders, employers, and team regarding status and progress of cases.
Utilized a structured case management framework to achieve high quality with case planning.

Rapid responder; on-call for deployment to critically needed areas of operation within Canada.
Provide medical care to individuals affected by natural disasters, man-made crises.
Work in conflict zones or areas affected by epidemics, providing lifesaving medical assistance and involved in international humanitarian work.
Provide healthcare services such as routine health checks, maternal and child health, chronic disease preventive care programs to promote community health.

Team Lead/Charge Nurse; provided unit support, education, supervision to colleagues and students.
Strong knowledge in crisis intervention, psychosocial rehabilitation, and severe/persistent mental illness.
Proficient in behavioral observations, mental and physical assessments, pharmaceutical monitoring and working in high-stress, fast-paced environments.
Skilled in client-centered care plan development and implementation.
Utilized primary nursing model for ongoing assessments, interdisciplinary care planning, and evaluation of clients.
Worked in a interdisciplinary healthcare team to manage patient outcomes and improve healthcare to the extent of regulation and policy.

Outbreak/Contact & Case Management Team;
Responsible for management of outbreak cases in the Greater Toronto Area through development, implementation, and monitoring of comprehensive and integrated case management plans.
Assessed and positioned each case along its appropriate recovery path; setting goals and making decisions based on legislation, policy, and best practices.
Closed plan activities when active case management is no longer required; following up and evaluating close cases to ensure case management plan continues to be effective.
Clinical Lead for Child and Youth Response Team, Vaccine Preventable Diseases;
Oversaw vaccination clinics with a focus on operational activities.
Supervised vaccination practices; makes corrections in procedures and follows-up on gaps in processes.
Mentored and provided staff training, ensuring effective teamwork, high standards of customer service, work quality and organizational performance.
Experienced in project management; developed and implemented new innovative client service systems.