To improve customer satisfaction and internal workflow efficiency by providing responsive, high-quality customer service and operational support. The project aims to integrate a student representative into the North York office to assist with client inquiries, order management, and record-keeping on a full-time (typically 35 hours per week) basis.

This is a paid co-op experience.

Customer Service Support:

• Respond promptly and professionally to client inquiries via phone, email, or in-person.
• Resolve order-related issues and provide guidance on using the online platform.

Operational Assistance:

• Accurately enter and manage orders in the system.
• Maintain up-to-date records and documentation to support operational transparency.

Process Documentation & Reporting:

• Identify common customer issues and contribute to internal knowledge bases or FAQs.
• Provide weekly progress summaries outlining resolved issues, order metrics, and areas for improvement.

Team Integration & Communication:

• Collaborate with internal departments to escalate complex cases and streamline service delivery.
• Participate in team meetings and contribute feedback for service enhancement.