Preferred learners
- Canada
- Academic experience or paid work
Categories
Skills
Project scope
- What is the main goal for this project?
-
Calling All Tech Enthusiasts: Join Our Team as a Technical Customer Experience Intern!
Are you passionate about tech and ready to take customer experience to the next level? Join us at Apollo as a Technical Customer Experience Specialist! In this role, you’ll dive into the exciting world of electric scooters while providing top-notch support to our customers. Alongside the duties listed above, you’ll become an expert in all things scooter-related, handling inquiries ranging from hardware glitches to software snags with finesse.
This position is a full-time summer contract from May 1st to August 31st 2024 (40 hours per week).
This position is great for internships and co-op students as well!
Remote position with preference for Montreal-based candidates. We value in-person interactions and prioritize a hybrid work environment.
Your Adventure Awaits:
Every day, you’ll embark on a new adventure, tackling customer inquiries with technical prowess and a customer-centric approach. From troubleshooting hardware hiccups to guiding customers through software quirks, you’ll be the go-to guru for all things scooter-related. Your mission? To ensure every customer interaction is smooth, seamless, and leaves them feeling confident in their Apollo experience.
Who You Are:
- A tech enthusiast with a knack for problem-solving and a passion for customer satisfaction.
- Detail-oriented and analytical, with the ability to diagnose and resolve technical issues efficiently.
- A strong communicator, able to explain complex technical concepts in a clear and concise manner.
- Adaptable and eager to learn, with a willingness to dive into new technologies and tools.
- Cool under pressure, with the ability to thrive in a fast-paced, dynamic environment.
Ready to Ignite Your Career?
If you’re ready to embark on an exciting journey in the world of electric scooters and technical support, we want to hear from you! Join us at Apollo and be part of a team that’s revolutionizing the way people experience urban mobility. Apply now and let’s ride towards success together!
- What tasks will learners need to complete to achieve the project goal?
-
Core Tasks to Power Your Journey:
- Dive deep into the world of electric scooters, mastering the ins and outs of Apollo’s cutting-edge technology.
- Provide expert troubleshooting support for hardware and software issues, resolving customer inquiries with precision and care.
- Collaborate closely with cross-functional teams to escalate and resolve complex technical issues, ensuring swift resolutions for our customers.
- Leverage your technical expertise to contribute insights and recommendations for product improvements, enhancing the overall customer experience.
- Stay ahead of the curve by continuously expanding your knowledge of electric scooter technology and industry trends.
- What is the main goal for this project?
-
Calling All Tech Enthusiasts: Join Our Team as a Technical Customer Experience Intern!
Are you passionate about tech and ready to take customer experience to the next level? Join us at Apollo as a Technical Customer Experience Specialist! In this role, you’ll dive into the exciting world of electric scooters while providing top-notch support to our customers. Alongside the duties listed above, you’ll become an expert in all things scooter-related, handling inquiries ranging from hardware glitches to software snags with finesse.
This position is a full-time summer contract from May 1st to August 31st 2024 (40 hours per week).
This position is great for internships and co-op students as well!
Remote position with preference for Montreal-based candidates. We value in-person interactions and prioritize a hybrid work environment.
Your Adventure Awaits:
Every day, you’ll embark on a new adventure, tackling customer inquiries with technical prowess and a customer-centric approach. From troubleshooting hardware hiccups to guiding customers through software quirks, you’ll be the go-to guru for all things scooter-related. Your mission? To ensure every customer interaction is smooth, seamless, and leaves them feeling confident in their Apollo experience.
Who You Are:
- A tech enthusiast with a knack for problem-solving and a passion for customer satisfaction.
- Detail-oriented and analytical, with the ability to diagnose and resolve technical issues efficiently.
- A strong communicator, able to explain complex technical concepts in a clear and concise manner.
- Adaptable and eager to learn, with a willingness to dive into new technologies and tools.
- Cool under pressure, with the ability to thrive in a fast-paced, dynamic environment.
Ready to Ignite Your Career?
If you’re ready to embark on an exciting journey in the world of electric scooters and technical support, we want to hear from you! Join us at Apollo and be part of a team that’s revolutionizing the way people experience urban mobility. Apply now and let’s ride towards success together!
- What tasks will learners need to complete to achieve the project goal?
-
Core Tasks to Power Your Journey:
- Dive deep into the world of electric scooters, mastering the ins and outs of Apollo’s cutting-edge technology.
- Provide expert troubleshooting support for hardware and software issues, resolving customer inquiries with precision and care.
- Collaborate closely with cross-functional teams to escalate and resolve complex technical issues, ensuring swift resolutions for our customers.
- Leverage your technical expertise to contribute insights and recommendations for product improvements, enhancing the overall customer experience.
- Stay ahead of the curve by continuously expanding your knowledge of electric scooter technology and industry trends.
- How will you support learners in completing the project?
-
- Structured onboarding and training
- Coffee chats with team members to learn more about the role and industry
- Staff support / mentorship opportunities
About the company
- https://apolloscooters.co
- 11 - 50 employees
- Consumer goods & services
Apollo's mission is to improve short-distance travel
Unsatisfied by the sea of poorly designed e-scooters and limited scooter sharing options, Apollo started as an electric scooter distributor focused on high-quality vehicles that quickly became real transportation alternatives.