Preferred learners
- Canada
- Academic experience or paid work
Categories
Skills
Project scope
- What is the main goal for this project?
-
A Day in the Life:
We are looking for a Customer Experience Agent who can handle the entire customer lifecycle and be the link between the customer and Apollo. The average day in this role will include responding to customer inquiries via email or chat, answering phone calls, making product recommendations, managing reservations and fulfilling orders, and other miscellaneous tasks. On a daily basis, you will get to interact directly with our kick-ass customers who are searching for solutions and advice. You'll be able to build meaningful connections and act as a scooter guru for all of their technical needs. This role is open-ended - the responsibilities below are the starting point, but we are looking for a candidate who is adaptable and can go above and beyond as this role is the perfect blend of customer support, sales support, and tech support. Apollo is growing very quickly and we are always open to providing opportunities to advance into a new role in a different discipline.
- What tasks will learners need to complete to achieve the project goal?
-
Curious about the core tasks? Here’s the gist...
- Customer inquiries - answer customer inquiries from all communication channels (email, chat, phone) in a timely manner
- Provide product recommendations for current and new customers
- Report on KPIs to meet both team and personal objectives and targets
- Participate in team meetings, make suggestions and improvements to processes to ensure increased customer satisfaction
- Advocate for our customers and share feedback across the organization
- Additional administrative tasks as required
- What is the main goal for this project?
-
A Day in the Life:
We are looking for a Customer Experience Agent who can handle the entire customer lifecycle and be the link between the customer and Apollo. The average day in this role will include responding to customer inquiries via email or chat, answering phone calls, making product recommendations, managing reservations and fulfilling orders, and other miscellaneous tasks. On a daily basis, you will get to interact directly with our kick-ass customers who are searching for solutions and advice. You'll be able to build meaningful connections and act as a scooter guru for all of their technical needs. This role is open-ended - the responsibilities below are the starting point, but we are looking for a candidate who is adaptable and can go above and beyond as this role is the perfect blend of customer support, sales support, and tech support. Apollo is growing very quickly and we are always open to providing opportunities to advance into a new role in a different discipline.
- What tasks will learners need to complete to achieve the project goal?
-
Curious about the core tasks? Here’s the gist...
- Customer inquiries - answer customer inquiries from all communication channels (email, chat, phone) in a timely manner
- Provide product recommendations for current and new customers
- Report on KPIs to meet both team and personal objectives and targets
- Participate in team meetings, make suggestions and improvements to processes to ensure increased customer satisfaction
- Advocate for our customers and share feedback across the organization
- Additional administrative tasks as required
- How will you support learners in completing the project?
-
- Structured onboarding and training
- Coffee chats with team members to learn more about the role and industry
- Staff support / mentorship opportunities
About the company
- https://apolloscooters.co
- 11 - 50 employees
- Consumer goods & services
Apollo's mission is to improve short-distance travel
Unsatisfied by the sea of poorly designed e-scooters and limited scooter sharing options, Apollo started as an electric scooter distributor focused on high-quality vehicles that quickly became real transportation alternatives.