As our organization continues to grow, it is important for us to stay up to date with our tools and processes for customer support. This project will work to develop tailor-fit customer support processes and practices. Efforts should include conducting market research in order to determine best practices, and the creation of a customer support process. The main goal of which will be providing product and service information and resolving product and service problems. In addition to this it is essential that we are able to help customers with questions, guiding them to a solution or a supervisor that can further assist. Students will work directly with the Director of Sales & Monetization, providing insight, ideas and feedback.

Students will be in direct contact with our Director of Sales and Customer Success. He will be very active in guiding the students through the process. We will then evaluate whether students require more support throughout the project. If students show that they are capable, then they will be encouraged to explore the project space on their own while still doing a weekly sync with relevant team members.