The main goal of the IT Support Services project is to enhance the efficiency and effectiveness of our IT support services through the implementation of innovative solutions and streamlined processes. This includes solving support tickets, addressing hardware and entry-level network issues, managing new employee onboarding processes, and administering account access, permissions, and Active Directory.

We would like to have researched best platform for our Warrior University. What it would take to build and then to build it.

Ticket Resolution

Learners will practice solving various types of support tickets, including software issues, hardware malfunctions, and connectivity problems.

Simulation of different ticketing systems to understand workflow and prioritization.

Hardware Troubleshooting

Identify and resolve common hardware issues (e.g., malfunctioning peripherals, hardware upgrades, and replacements).

Hands-on practice with assembling and disassembling PC components.

Entry-Level Network Issues

Diagnose and solve basic network connectivity issues.

Configure and troubleshoot network devices like routers and switches.

Account Access and Permissions Management

Manage user accounts in Active Directory, including creating, modifying, and deleting accounts.

Assign and modify permissions and access controls based on user roles.

Understand group policies and their implementation.

Learners will connect directly with the employer for mentorship and supervision throughout the project.

• Access to Resources: Provide learners with access to relevant IT support systems, documentation, and tools necessary.
• Subject Matter Expertise: Assign experienced IT support professionals as mentors to guide learners in understanding our support environment, identifying pain points, and developing effective solutions.
• Collaboration Opportunities: Facilitate collaboration between learners and IT support team members to gather insights, validate recommendations, and ensure alignment with organizational goals and standards.
• Technical Guidance: Offer technical assistance and guidance to learners during the implementation phase, helping them overcome challenges, troubleshoot issues, and ensure successful deployment of new solutions.
• Feedback and Review: Regularly review project progress, provide constructive feedback on proposed recommendations and implementation efforts, and offer insights for continuous improvement.