Agentic AI for Smart User Assistance and Automated Onboarding

Open
FreeFuse
Woodland Hills, California, United States
Mike Liu
CEO
3
Project
Academic experience
200 hours of work total
Learner
Anywhere
Advanced level

Project scope

Categories
Information technology Software development Machine learning Artificial intelligence
Skills
user assistance chatbot individualized instruction interactive media agentic ai sentiment analysis troubleshooting (problem solving) workflow management artificial intelligence computer vision
Details

FreeFuse seeks to develop a lightweight but intelligent onboarding assistant that helps new users navigate and adopt the platform effectively. The AI-powered assistant will greet new users, guide them through setup, and answer commonly asked questions in natural language.


The core functionality will include:

  • Conversational onboarding that adjusts based on user behavior (e.g., creator vs. viewer).
  • FAQ automation, enabling the assistant to address typical support questions.
  • Contextual nudges, such as suggesting what to do next or how to get the most out of a feature.


The system will be designed using pre-trained NLP tools and rule-based logic to avoid the complexity of building custom AI models. The emphasis will be on flow design, interaction quality, and integration simulation—not deploying advanced machine learning or computer vision.

Deliverables
  • Conversational Flow Design – Scripted conversation journeys mapped for various onboarding user types.
  • Functional Chatbot Prototype – Built using Dialogflow, LangChain, Rasa, or similar NLP tools.
  • FAQ & Response Library – A curated database of onboarding and platform questions.
  • UX Testing Report – Insights from a small group of test users and iterative design improvements.
  • Final Presentation – A demo of the assistant in action with documentation on architecture, decisions, and future scalability options.
Mentorship
Domain expertise and knowledge

Providing specialized, in-depth knowledge and general industry insights for a comprehensive understanding.

Skills, knowledge and expertise

Sharing knowledge in specific technical skills, techniques, methodologies required for the project.

Hands-on support

Direct involvement in project tasks, offering guidance, and demonstrating techniques.

Tools and/or resources

Providing access to necessary tools, software, and resources required for project completion.

Regular meetings

Scheduled check-ins to discuss progress, address challenges, and provide feedback.

Supported causes

The global challenges this project addresses, aligning with the United Nations Sustainable Development Goals (SDGs). Learn more about all 17 SDGs here.

Industry, innovation and infrastructure

About the company

Company
Woodland Hills, California, United States
11 - 50 employees
Technology, Education, Marketing & advertising, It & computing, Media & production
Representation
Minority-Owned Women-Owned Neurodivergent-Owned Community-Focused

FreeFuse aims to address the problem of low engagement, conversions, brand recognition, and brand loyalty by focusing on delivering personalized, engaging, and relevant digital experiences for users.