Information Technology - ITSM Ticket Management Implementation
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Project scope
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Hardware Information technology Security (cybersecurity and IT security) Software developmentSkills
communication energetic it service management information technology management operations software as a service (saas)We are looking to have students identify, configure and deploy a new Ticket Management System for our IT department.
This student must have knowledge within Information Technology and some familiarity to what is required for a true ITSM system.
The system has been purchased and we will need the student to configure, test, document and train IT staff on the features and capabilities of the system. The student will also provide some videos/documentation for implementing this to the entire organization on how to use the system and to be able to provide a true Self Serve Portal through SaaS solution.
Some of our requirements for this project are:
- Working with the vendor to support the configuration of the system.
- Work with existing IT staff / Clients to assist in developing the framework for a true ITSM system.
- Provide training to IT/Staff on system functionality, operations and support.
- Provide documentation to IT/Staff on features and functionalities of the system.
- Self dependent to review system, knowledge articles and provide solutions and recommendation to the team to ensure that the system is implemented with the full ITSM solution.
- Ability to work in a fast pace environment, great communication skill, self learner, and energetic individual.
The students would have full supervision and mentorship from the IT manager and IT staff. They will be considered an add on to our team and we will assist them in order to make them successful during this implementation.
About the company
Mandeville Private Client Inc. is an IIROC member firm and has a principal agent model. Our advisors are independent professionals recommend only those products and services, which are their clients.
Mandeville Private Client Michael Lee-Chin’s privately held investment company, operates across 20 countries and has influence over CA $20 billion in assets. Making Clients Wealthy is the Mandeville mission. Our investment approach is based on the concept that since the needs of the world’s most affluent and successful institutional investors. Clients of the Mandeville group of companies have ACCESS to the benefits of our family office resources. Mandeville is committed to continuously enhancing the client experience through our digital initiatives including a texting solution, e-signature, docu-sign, mobile friendly, Mandeville TV, Mandeville mobile app, Investor Academy, content marketing platform and client portal.
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