Omnical is looking to get answers on the following:What is the customer experience our customer is currently getting from us and from our competitors?What is the customer experience our customers are looking for?What is holding our customers back in spending more with us? So far, Omnical's sales has been inbound and online focussed. Are Omnical clients looking for more pro-active sales and account management they get from our traditional competitors?What do our customers and prospects think of traditional sales?To answer these questions, students canReview competitors' websites, industry website Review the buying experience at competitors (requesting quotes, calling)Bring customer experience ideas from outside the industryAsking Omnical customers (phone, email, survey options)

Final deliverables are:

• A business style report summarizing assessment, and presenting strategy and action recommendations
• A PowerPoint presentation demonstrating the value of the recommended strategy and action plans
• Research Papers with executive summary of purpose/methodology and major findings

No deliverables exist for this project.