Software Evaluation - Research Ideal Constituent Resource Management System
Project scope
Categories
Operations Project management Information technology Social sciencesSkills
customer relationship management (crm) software resource management customer relationship management medical records researchWe are looking to invest in new software to meet our inter-departmental needs and best serve our job seeker and employer clients. We aren’t certain of the options that are available to us, or the features and benefits of each. We would like for students to help us research and choose the most ideal constituent resource management (CRM) software to invest in.
Goodwill of Western Missouri and Eastern Kansas is a 501c3 nonprofit organization. Our mission is to empower people to discover their potential and adapt for the future through the power of work. We serve thousands of job seekers every year, and we need a CRM to help us track progress, maintain case notes, and build reports for these job seekers and the employers with which we work.
Students should be prepared to:
- Conduct a needs analysis.
- Research available options and feedback
- Evaluate the options within the context of our budget, immediate needs, and projected needs.
- Provide a report with a final recommendation and explanation.
About the company
Goodwill of Western Missouri and Eastern Kansas (Goodwill) empowers people to discover their potential and adapt for the future through the power of work. Our model provides services throughout the entire employment continuum; we support individuals in engaging the workforce, retaining work, gaining skills, and advancing their careers. In 2019, our organization assisted more than 3,500 individuals, providing over 16,000 services and securing jobs for 849 people. We strive towards our vision of building sustainable and prosperous communities.
Goodwill provides workforce development services, job training, and employment in 82 counties across western Missouri and eastern Kansas, focusing our programs in the following counties: Jackson, Clay, Platte, Wyandotte, and Johnson. We support individuals with different abilities and disadvantaging conditions, such as persons with physical challenges or cognitive disorders, limited education and work history, criminal backgrounds, underemployment or unemployment, or a situational barrier such as lack of transportation or housing.
We believe every person deserves the opportunity to work. Employment is more than a paycheck. It is independence, agency, dignity, and equality. Jobs empower people to support themselves and their loved ones, pursue life goals, and participate in their communities.
Goodwill impacts lives through three strategies customized to meet participants’ unique needs:
● Our donated goods retail model provides employment, career planning, and upskilling through the recycling and reselling of material donations in our stores.
● Our commercial and government contracts offer case management and employment for individuals with a different ability.
● Our employment services and workforce development programs provide job training, job coaching, career placement, and ongoing retention supports for people with severe barriers to employment.
Over our 125 years, we have served over 617,000 people, provided over 23,000,000 services and secured over 202,000 jobs.