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Virtual Internship: IT Service Desk Support

Closed
Main contact
Trapeze Group
Trapeze Group
Mississauga, Ontario, Canada
Alex Mathews
IT Service Desk Team Lead
Project
100 hours per learner
Learner
Anywhere
Beginner level

Project scope

Categories
Information technology
Skills
issue tracking virtual private networks (vpn) mac os technical support active directory apple ios
Details

Our team is looking for someone to join our IT team to provide service desk support for our internal staff. *Note: This is an unpaid project.

The new team member would work and learn from fellow IT Team members and become familiar with commonly used enterprise IT tools such as Active Directory, ticketing system, imaging tool, VPN and much more.

Students would take part in team meetings and have an opportunity to ask how certain technologies work, learn what are the best industry practices and understand some of the common challenges faced by IT support teams. Some technologies the student will be able to work with are, but not limited to:

  • Active Directory
  • Computer imaging tool
  • Windows, macOS, iOS and Android
  • Office 365 and Teams
  • Zoom
  • Ticketing system for user support
  • CMDB
  • Cisco AnyConnect
Deliverables
No deliverables exist for this project.

About the company

Company
Mississauga, Ontario, Canada
Technology

Solution provider for transportation agencies. Building software and hardware for transit organizations to provide the best riding experience for their customers.