We are seeking motivated and detail-oriented individuals to join our Information Technology Services team. This project offers a unique opportunity for professional development in a collaborative university environment. The successful candidate will play a key role in providing user support, system administration, data management, software development support and project management

1. User Support:

·      Provide first-level support to students, faculty, and staff, addressing hardware and software issues.

·      Assist in resolving help desk tickets and provide timely solutions.

·      Collaborate with team members to ensure a positive end-user experience.

2. System Administration:

·      Support the administration of servers, networks, and other IT infrastructure within the university.

·      Monitor system performance and contribute to maintaining the security and integrity of data.

·      Assist in the development and implementation of IT policies and procedures specific to the university environment.

3. Data Management:

·      Support data backup and recovery processes for academic and administrative systems.

·      Assist in maintaining data accuracy and integrity across various university databases.

·      Contribute to the development of data management best practices in an academic setting.

4. Software Development Support:

·      Collaborate with academic and administrative departments to support coding, testing, and debugging activities.

·      Assist in the implementation and maintenance of software solutions tailored to university needs.

·      Participate in the documentation of code and processes.

5. Project Assistance:

·      Contribute to IT projects within the university by assisting with planning, coordination, and implementation.

·      Collaborate with project teams to meet academic deadlines and deliver high-quality results.

·      Provide regular updates on project progress to team members and university stakeholders.