Absolutely ridiculous to say there is a lack of communication would be an understatement we tried to reach out to them multiple times with zero replies. we can see that they have seen the messages on Riipen chat but still no reply. Both email and Rippen chat I am just being straight to the point I know that it's Christmas right now and all that but a simple reply that shouldn't take much time to let us know what's going on at least extremely disappointed.