Developing Customer Insights

MKT 421
Closed
Point University
West Point, Georgia, United States
Educator
4
Timeline
  • February 11, 2025
    Experience start
  • May 10, 2025
    Experience end
Experience
1/1 project matches
Dates set by experience
Preferred companies
Anywhere
Any company type
Any industries
Categories
Customer segmentation Marketing analytics Data analysis Market research Marketing strategy
Skills
research reports microsoft powerpoint consumer behaviour ethical standards and conduct online communication marketing research writing
Learner goals and capabilities

Looking to learn more about your customers? Need insights on customer behavior to inform your marketing decisions? Bring on learners from Point University to be your learner-consultants, in a project-based experience. Learners will work on one main project over the experience of the semester, connecting with you as needed with virtual communication tools.

Learners in this program/experience are learning how to:


1. Understand the internal processes underlying individual customer behavior;

2. Understand how individual consumption choices are influenced by external forces;

and

3. Apply this understanding to make effective and ethical marketing decisions.


What can our learners do for your company?


Learners in groups of 2-3 will work with your company to analyze your research question and provide actionable recommendations, based on their collection of empirical data.


Students will collect and analyze quantitative and qualitative data to answer research question(s) related to your customers' preferences, attitudes, and/or path to purchase.


Research activities will culminate by writing a research report that describes the research and the resulting insights into consumer behavior. In addition, students will prepare a brief PowerPoint presentation of the report and any notable recommendations.

Learners
Undergraduate
Intermediate levels
10 learners
Project
30 hours per learner
Educators assign learners to projects
Teams of 2
Expected outcomes and deliverables

Students will evaluate a current research question related customer insights, develop a hypothesis to test, and collect and analyze data to test the hypothesis.


Students will create a detailed report of their findings based on their research and will deliver a presentation based on their research and report.

Project timeline
  • February 11, 2025
    Experience start
  • May 10, 2025
    Experience end
Project Examples
  • Survey design and data collection using an online platform (e.g. Qualtrics) used by your company.
  • Collection and analysis of secondary data from public or company-owned sources.
  • Analysis of quantitative data with basic statistical methods and graphical presentation.
  • Analysis of qualitative data using basic content analysis or coding using an online platform (e.g. NVivo) used by your company.